Returns Policy

Our Returns Promise

We want you to feel completely confident buying from vpcoz.com. This Returns Policy explains how damaged, faulty, or incorrect orders are handled, what to expect if you simply change your mind about a physical book, and how digital purchases are treated. It applies to all purchases made through vpcoz.com and sits alongside our Terms & Conditions.

Returns at a Glance

Damaged, Faulty, or Incorrect Orders

If your physical book arrives damaged in transit, has a printing or binding fault, or we've sent you the wrong title, let us know within 30 days of delivery. We'll cover the cost of sending a replacement or issuing a full refund — you won't be charged for return postage in this case.

Change of Mind Returns

Picked the wrong title, or just changed your mind? You can return an unopened, unused physical book within 14 days of delivery for a refund or exchange, subject to the following:

• The book must be in its original, resalable condition — unread, with no marks, creases, or damage to the cover.
• You'll need your order number or proof of purchase.
• Return postage for change-of-mind returns is at your own cost, unless the item was damaged or incorrect.
• Refunds are issued to your original payment method once we've received and checked the returned item.

E-book & Digital Purchases

Because digital guides are delivered instantly and can be copied, e-book purchases (PDF or ePub) are non-refundable once the download has started. The exception is a genuine technical fault — for example, a corrupted file or a download link that doesn't work — in which case we'll re-send the file or issue a refund once we've confirmed the issue.

How to Start a Return

Getting a return sorted is simple:

• 1. Email us at hello@vpcoz.com with your order number and a short description of the issue (photos help for damaged items).
• 2. We'll confirm next steps within 24 business hours, including a return address if the item needs to come back to us.
• 3. Refund or replacement is processed once your return is received and checked, or immediately for confirmed technical faults on e-books.

Refund Timeframes

Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider. We'll always email you a confirmation once a refund has been processed on our end.

Questions About This Policy

If anything above isn't clear, or your situation doesn't quite fit the categories here, just get in touch — we'll sort it out.